The biggest obstacles for facilities managers are often due to breakages, stoppages, and other unexpected problems with equipment or infrastructure. These kinds of issues tend to be distracting and urgent, and many of them could have been prevented with proactive maintenance. The maintenance schedules for these systems within a building can be viewed in calendar form so facility managers can easily see exactly when equipment is due for maintenance.
The best facility managers also use standardized procedures, such as checklists, to do maintenance tasks correctly each time. Along the same lines, facilities managers should also have a plan for tracking the supplies and equipment that they need to keep the building safe and operational, including cleaning supplies and spare parts for equipment. They also keep good records of their maintenance and of any issues.
With this kind of data, building facility managers can get more proactive with their maintenance by looking for trends, patterns, and other insights. As important as it is to focus on data and schedules to stay proactive about maintaining equipment, facility managers must also prioritize flexibility. The best facility managers know to expect problems — and even look forward to them. Customized leadership allows professionals to build teams with members that complement one another.
This leadership approach process lays a strong foundation for building a team in which the whole is greater than the sum of the parts. Another professional interviewed for this article mentioned that, early in her career, she asked her supervisor why she was so concerned about her well-being, including both personal and professional success. When you succeed, I succeed, and when you fail, I fail.
Another important attribute of being a successful facility leader is being a good problem solver. Often, young professionals have a wealth of book knowledge and are more competent with technology than their generational predecessors. However, this often manifests itself in an overemphasis of problem identification instead of problem solving. Almost anyone can find fault or identify problems. It takes a unique talent to solve problems and think outside the box, finding better or more efficient ways to complete tasks.
Problem solving also involves using critical thinking skills to eliminate flaws with information analysis such as groupthink, anchoring bias or confirmation bias. It also involves the ability to look at problems from multidimensional and differing viewpoints. The viewpoints often provide unique pieces of information and data related to the problem.
For example, a building looks a lot different at ground level, where windows, doors, the pavement and similar features are within view. If the vantage point is changed by going to the rooftop, the building will be the same, but features such as the roof deck, HVAC units and roof exhausts will be visible.
These different perspectives provide additional data to see a problem in a different light. Subsequently, one also can plan corrective action and attack a problem from these same angles or perspectives.
There seems to be an endless and informal debate on whether soft skills or hard skills are more important. Both are important and are needed to become a successful facilities leader. Soft skills often are viewed as those such as communication, leading people and understanding the unique talents people bring to a team.
This also includes developing people and teams that promote the development of synergistic effects where individuals on the team complement one another. This attribute is often a skill polished by years of experience and, unfortunately, from experiences with difficult individuals. Hard skills are more technical in nature. Much talk of change in the industry now hinges around the growing role of technology.
F rom our point of view, as industry observers, it seems clear that there are three areas that are critical to success:. As they offer food catering and facility management services across various industries, they had to come up with an adaptable business continuity plan per region.
They used Proxyclick to create a set of health-related questions for employees and visitors to reduce the risk of infection. They also adapted to fast-changing regulations in countries like Singapore, using Proxyclick from home to set new safety rules for visitors arriving the next day. A majority of the responsibilities in facility management focus on creating a happier and healthier work environment.
Jurriaan Hommes, currently the Regional Strategic Account BSC - Europe, Russia, and Turkey for Diversey, agrees that one of the most important skills for a facility manager is the ability to deal with people effectively.
Jurriaan Hommes. Facility Management is all about the employees working for you within all FM services, the different stakeholders, the end users, and the guests.
It is not just about the 'desk' job and all the processes, it's about what your guests and employees experience every day when passing through your department. Y ou need to guide your staff by example and be present if needed. And today, as we work to reinforce health and safety measures across facilities, warehouses, and offices, increased compassion and understanding for individuals' health, work-from-home , essential working , or unemployment situations is absolutely necessary.
No matter how savvy you are with Excel or building management software, you need to be able to quickly handle new or urgent situations that come your way. You have to do so in a very calm, cool, collected demeanor. Peter Ankerstjerne. Ankerstjerne speaks frequently on this very topic, as he did in Madrid in Produce schedules for work to be done.
Preventive maintenance scheduling changes the playing field. Your operation has tons of moving parts. How do you ensure your maintenance efforts are proactive? We are back to automation. Ensure all work is completed on time and as scheduled. Put your preventive maintenance solution in place and automate your work order system.
This system will quickly become a walk in the park. Having the appropriate processes in place will help too. Proactively Inspect equipment for additional work to be completed.
Inspecting equipment may very well be a part of your preventive maintenance efforts. But it goes deeper when you are in the practice of being proactive.
You know the scheduled maintenance is coming up soon, but why not check it out now? To your surprise, the filter is ready to be changed. You might have even identified a broken piece of material that needs to be fixed today. You never know. Trust us. Being proactive is how you can reduce downtime and keep you and your facility looking good.
Digitally document details of all work for historical reference. As a professional, you have access to the most progressive systems in the marketplace. These systems offer extensive and robust reporting for your specific management needs.
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