The Commerce Secretary and the NIST Director determine whether recommended award recipients are appropriate role models and should receive the award. In determining role models, NIST checks records on site-visited applicants and their highest-ranking officials to verify compliance with legal and various regulatory requirements.
The Commerce Secretary then selects the award recipients. Each organization receives a feedback report when it exits the process: after Consensus Review, after Site Visit Review, or when it is selected as an award recipient. NCAfE does not make any recommendations about the use of third-party advisors or award application consultants.
However, we are aware that some organizations find it beneficial to work with consultants to understand and apply the Baldrige framework to their own operations. Learn About Quality. Magazines and Journals search. Recipients are selected based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence: Leadership : How upper management leads the organization, and how the organization leads within the community.
Strategy: How the organization establishes and plans to implement strategic directions. Customers: How the organization builds and maintains strong, lasting relationships with customers. Strategic planning; 3. Customer and market focus; 4. Measurement, analysis, and knowledge management; 5.
Human resource focus; 6. Process management; and 7. Secretary of Commerce Malcolm Baldrige, a lifelong rodeo cowboy, died in a rodeo accident. Congress agreed to rename the national quality award to honor the fallen Secretary of Commerce, and in short order, the bill passed in both Houses. With the passage of the law, the clock started. The goal was to have President Reagan present the first-year recipient organizations with their awards sometime in November of The new law put NBS in charge of the award program, the team at NBS had only 14 months to design the program and fully implement it.
The plan called for the basic criteria and the applications to be available on February 15, Organizations wishing to apply had until May 20th to submit completed applications. Application reviews and site visits would be conducted from June through September. Building on work already underway, NBS needed to formalize the criteria on which the award was to be based, establish the application and assessment procedures and build the volunteer infrastructure that would support the new enterprise.
The law also established a Board of Overseers for the award, charged with reviewing and making recommendations on an annual basis regarding the operations of the award program. At the same time NBS was developing the Criteria for Performance Excellence, it was working with corporate executives and quality experts to identify, recruit and train what totaled to be volunteer examiners for the first year.
The examiners would review the written award applications and conduct the site visits of contending organizations. NBS also had to recruit and seat a panel of judges. NBS believed strongly that there should be a separation between the scoring and the final determination of winning organizations.
The examiners were responsible for scoring, with senior examiners leading teams to ensure consensus scoring and to control for measurement variability.
The Panel of Judges would make the final determination of the award recipients. The need to fund many of these efforts drove the establishment of another important Baldrige institution: the Foundation for the Malcolm Baldrige National Quality Award.
0コメント