For our return policy, please refer to our Conditions of Sale. All refunds will be processed within 14 days from the day you post your return if they pass our quality check. Should a product be returned to our distribution center by the Gift Recipient and a return complies with the return policy, a Customer Gift Giver is entitled to receive a refund. The amount will be refunded to the account from which the payment was made. For security reasons, we are not authorized to issue a refund to a different account.
We are delighted you decided to keep your timepiece. In this case, you do not have to do anything and there is no need to contact us. We offer personalisation services at A. Please note that you may be charged for this service. Please contact your nearest A. We invite you to exchange your watch straps at A. For further information, please contact the A. You can find all the details about customer service here.
Your timepiece is a precision instrument that has been designed and manufactured with the greatest care. Since it consists of numerous components, oils and lubricants, extensive maintenance is necessary so that it will continue to function properly for years.
To report possible counterfeit products, please contact the A. Sustainability matters to us at A. To find out more about our social and environmental responsibility please visit the " Sustainability Page " on our website.
Leather is a natural material and is subject to a natural ageing process. To prevent the leather strap from wearing out quickly, please protect it from moisture and contact with cosmetics. If you wear it everyday, we advise that you replace the leather strap every 18 months for hygiene reasons. We invite you to order your watch straps at A. Europe lange-soehne. The price including VAT is displayed on our website when you select a shipping country within Europe.
If you decide to pick-up your order at A. Our boutiques and Customer Care teams will be happy to assist you in choosing your watch and taking your order over the phone. Our website features all models of our current collection. Our collection book can be ordered here. If you are interested in a model that you cannot find on our website or in our collection book, our Customer Care team will be happy to assist you.
You can order watch straps over the phone or by contacting our boutiques. Alternatively, you can contact our Customer Care for China: Our boutiques and Customer Care teams will be happy to assist you with your price enquiry. Our boutiques and Customer Care teams will be happy to research product availability and assist you with a watch reservation. To find out whether your order can be changed or cancelled, please contact our Customer Care team: contact alange-soehne.
We will confirm your order within 24 hours after you placed your order with our Customer Care team. Please check your spam folder and make sure that our Customer Care address is in the safe sender list: contact alange-soehne. Sales tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a state where retail stores, company establishments or one of our partners are located.
Paper invoices can be requested with your shipped order. Otherwise it will contain the ordered goods, a delivery note and warranty documents. You will also receive the invoice as a PDF attachment by email. When ordering by phone through the A. You can place orders via the following numbers: China: Credit cards and PayPal: Your credit card will be charged at the time of shipping your order.
For orders for collection in the boutique, the amount will be debited as soon as your order has left the warehouse. Bank transfer: Your account will be charged as soon as you have made the transfer. In the case of a requested pickup from one of our boutiques, our Customer Care team will advise you when the piece is available. Pick-up from the boutique is offered at the following locations: To find a boutique near you, please click here.
Check that the address indicated for the delivery is correct. In the case of a missed delivery, please contact the responsible courier company. For further assistance, contact the A.
Please contact our Customer Care team for more information. However, if you are of the opinion that the products are defective, including in terms of satisfactory quality, suitability for the intended purpose or deviations from the description, you can contact our Customer Service team within Seven 7 days of delivery to obtain a full refund, repair or replacement of the product if available.
If you have received a product as a gift and would like to exchange or return it, please contact the Customer Care team for China: Only the buyer will receive a refund. Check gift return options. To exchange a product that you bought by phone from our A. Purchases can also be returned to one of our boutiques within the conditions of our return policy. Please contact our Customer Care for a list of locations. If you would like to return a product, please call our Customer Care team.
The address will be provided by our Customer Care team and will be mentioned on the return form provided. Before shipping your return, please contact the A. To return your purchase to one of our available boutique locations, please contact the A. Returns are free when you use the prepaid shipping label that comes with phone orders. If you have any further questions, please contact the A.
Products can be returned within 7 days of them being delivered. If you have lost the prepaid return label, please contact us. If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorised to issue a refund to a different account. We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.
We offer personalisation services in most of our boutiques. Please check with your nearest boutique for further information.
Strap exchanges can be arranged through our boutiques. For more information, please contact the A. To prevent the leather strap from wearing out faster than expected, you should protect it from moisture and contact with cosmetics. If it is worn every day, a leather strap should be replaced about every 18 months for reasons of hygiene. Thank you for visiting and shopping with Lange Originals. Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within business days. Orders are not processed, shipped, or delivered on weekends or holidays. If we are experiencing a high volume of orders generally in the spring and summer , shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Lange Originals ships to addresses within the U. Depending on your location, shipping will generally take between 1 to 5 business days.
All deliveries are fully traceable, and an email will be sent out to you with the tracking details once the package is shipped. If you order from our website for delivery outside the European Union, your products may be subject to import duties and taxes, which are levied when the delivery reaches its destination.
You will be responsible for payment of any such import duties and taxes. For further information on duty and tax we suggest you contact your local customs office as rules vary per country. Our no wear-in period means an accurate fitting shoe from the start. Our loafers are hand-lasted and stretched for a unique glove-like fit. Combined with our cashmere-soft suede, which stretches and moulds towards the unique shape, there is no need for different widths or half sizes.
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